Do you make custom orders?
What is your current production time?
For made to order pieces, our current production time is 6-8 weeks. Need an order quicker? Rush orders will be subject to a 20% rush fee.
Do you accept refunds?
At this time we offer do not offer refunds, but do offer exchanges within 30 days of purchase. Items must be new, unworn, and undamaged to be eligible. We reserve the right to refuse items that are returned without prior notice, in a condition unacceptable for resale.
If a customer is not completely satisfied with the jewelry in their order for any reason, we have a 30 day exchange period for all eligible items. The exchange period is active for 30 days after the order has been delivered. Please contact us by email - firstname.lastname@example.org - to discuss exchange options.
If we are notified within 30 days of an order being delivered, the order will be eligible for an exchange with an item of equal value, or for an upgrade to an item of a higher value, difference in price being paid by the customer.
Should an item be defective or damaged, we will repair or exchange the item for the same item. Please contact us by sending us an email at email@example.com and send your item to:
31 N Division Street,
Saint Johnsville, NY 13452
All shipping, tracking and insurance charges for returns and exchanges are the customer's responsibility and cannot be refunded.
Commissioned orders, customized orders, and gift certificates are not exchangeable or returnable.
Please pack jewelry in a well-padded box or envelope and ship via UPS, USPS or Fedex, and get a tracking number. We cannot be held responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.
Do you do repairs?
Because jewelry is delicate in nature we will repair any Junon Jewelry piece due to normal wear and tear, or due to a defect in craftsmanship. All reasonable repairs are free. For repairs caused by damage inflicted by the wearer, there will be a determined fee.
If you provide us with the incorrect size, there will be a small fee to resize the piece. Don’t know your ring size? Visit your local jewelry store! Most jewelry stores will size you for free, and then you can get an accurate size.
When can I expect my jewelry?
Our orders are shipped via USPS First Class Mail or USPS Priority Mail depending on order value.
Junon Jewelry is not responsible for damaged goods,. We securely package each piece to the best of our ability, but once the Post Office has it, it is out of our hands. If a package gets lost in the mail we will do our best to locate it on our end, but Junon Jewelry is not responsible for lost/stolen items.
For international orders, we ship orders valued under $350 USD with USPS First Class International (2-5 weeks). Please contact us for shipping options for orders over $350 USD.